Thank You & You’re Welcome

They're small phrases that sit front of mind for me often these days. You see, I've been doing some work in customer service recently and I've become aware that there is a large number of people out there who think that if they thrown a tantrum, make threats to leave or not recommend someone that they'll … Continue reading Thank You & You’re Welcome

How to be a Number One A-Grade Client and Why You Should Be One.

 Here’s how to be an A-Grade client (yes, these are based on first hand experience): Turn up to your appointment on time. Complete the home reinforcement your body asks for. Home reinforcement is a crucial element of your journey to wellness. It supports the work we do together and the results we accomplish within your … Continue reading How to be a Number One A-Grade Client and Why You Should Be One.

honouring where you’re at

I received an email from a client today, cancelling her appointment with me and asking me to give her a call to discuss.  It was an unusual occurrence so I called asap to see what they might need to talk to me about. When they spoke, they mentioned that they were not ready. This is not … Continue reading honouring where you’re at