They're small phrases that sit front of mind for me often these days. You see, I've been doing some work in customer service recently and I've become aware that there is a large number of people out there who think that if they thrown a tantrum, make threats to leave or not recommend someone that they'll … Continue reading Thank You & You’re Welcome
Here’s how to be an A-Grade client (yes, these are based on first hand experience): Turn up to your appointment on time. Complete the home reinforcement your body asks for. Home reinforcement is a crucial element of your journey to wellness. It supports the work we do together and the results we accomplish within your … Continue reading How to be a Number One A-Grade Client and Why You Should Be One.
I received an email from a client today, cancelling her appointment with me and asking me to give her a call to discuss. It was an unusual occurrence so I called asap to see what they might need to talk to me about. When they spoke, they mentioned that they were not ready. This is not … Continue reading honouring where you’re at