Your Most Important Employee: How to Improve Their Performance

I believe that every role within an organisation is important because quite frankly, if there’s a person allocated to do the work, it has to be important otherwise the job wouldn’t exist.

But which role do you think is the most important? In any business?

When someone asked a colleague of mine many years ago what she does for living, she replied with “I’m just a receptionist”. Just’ a receptionist!???

I stepped in immediately because I know full well that there is no such thing as ‘just‘ a receptionist. What struck me most was that this person felt like she was a “nobody” in the organisation, that her job wasn’t important and that ultimately her role was just to answer phones. And to be honest, this started showing in her attitude toward not only the title but to her work and her interactions with her colleagues and eventually to clients too.

Most people don’t realise it however, your receptionist is perhaps the single most important role in your business. How they represent your company, your staff and yourself is critical to business success. But how do they know that their role is this important? The fact is that most of them don’t know it and that’s because it’s never really been communicated that way.

I’d like to pose these questions:

Is your receptionist just a receptionist?
What do you expect of them?
What is the priority of their role?
Are they achieving those expectations?
Are they exceeding them?
If not, do they understand how important their role is? and
If they don’t understand, how can you convey it to them so that they are able to take more pride in their work and their interactions with their colleagues?

Lastly, I’d like you to consider changing the title “Receptionist” for those uniquely fantastic front of house people who live and breathe what it means to be in the most important role of any organisation – promote them to the title of “Director of First Impressions” and see how their attitude, their work and their ability to make the right impressions for your clients (both internal and external) improve beyond their already outstanding performance.

A “Small” Realisation…

In a matter of weeks, i’ve gone from working half a day per week to effectively working full time and then some! It hasn’t been an easy adjustment but it has opened a thought process which I think is long over due and a realisation that sometimes, we need to be realistic about what and how our dreams may come to fruition. And it’s okay for that vision to change as you and your life does. It’s okay that your priorities change and it’s absolutely okay if they become just as important as your other priorities, it need not lead to inner conflict. In fact, it can actually lead to a better solution where you can have the best of all worlds!

choose to follow your dream

How often do we say “yes” to things that people ask us to do? I say “yes” all too often and then wonder why I haven’t had the time to do what I want to do.

A friend of mine said to me the other day that in order to get to where you want to be, you need be sure that you’re taking yourself and your dreams as seriously as you take everyone else’s dreams. And that’s a pretty big ask for some people (including myself). This friend of mine then progressed with the notion that you need to put your end goal or dream “out there”, write it down, create a vision board, put a charm on a bracelet, whatever it is that reminds you of what your dream is.  Next, write out the steps you need to take in order to achieve your dream. Then, when someone asks you to do something for them, think of your dream, look at your vision board and ask yourself:

1. Will doing this bring me closer to my dream or

 

2. Will doing this take me further away from my dream?

 

Being aware of what brings you closer (or further away from) your dream, gives you power of choice. You can actively choose to do the things that draw your dream closer, rather than sabotaging it before you’ve even started. Knowing that your dreams are just as important as anyone else’s is something which, once realised, gives you the power to make your dreams come to fruition.

 

 

 

 

walking the walk

It’s been a while since my last post. A lot has happened in that time.  We’ve been to Fiji for a family member’s wedding, we’ve welcomed a new-born nephew and work has been steadily changing for the better.

What occurred to me today while putting pen to paper about my business, is that you need to practice what you preach.  While I certainly don’t refer to what I do as preaching (it’s more of a facilitation of change through recommendations based on what my client’s body needs), I believe that if you want to work with people who want to work on their health and fitness for instance, it makes sense that you too you should look and feel, healthy and fit! A walking advertisement for your own business – what a great marketing tool!

So, my next goal is to become the fit and healthy person that I would like to assist my clients to be.  Being the change I want to help facilitate in other’s worlds…