“It was as if this opportunity was meant for her. The timing and the availability all seemed to fit perfectly into her plans for the future.”
That’s how this chapter opens. I have been working with the college where I studied for the last few months in an administrative capacity on a casual basis and so when a room became available to practice from late last month, I was asked if I would like to come aboard as a practitioner. It was an obvious choice. The college is known as THE place to go to study kinesiology here in Melbourne and is known as THE place to go for a Kinesiology session and houses some of the most qualified practitioners in the world. Absolutely! I’d love to practice here!
So today marks the beginning of my practice in Hawthorn. It is an expansion on my already flourishing clinic spaces in the CBD and Mitcham but I have a feeling that this is going to be the space that really super charges my Kinesiology and clinic.
Here’s to an amazing 2014 and a fun, successful chapter two!
It sounds, to the untrained ear, odd to say that your personal beliefs can have a big effect on your business or job. But to the trained ear and eye, this is actually pure logic.
What do you believe about success? Do believe that in order to be successful, you need to have an office with a view and that you have to start at the bottom and work your way up – and that takes years? or do you believe that success is setting up your own business and being able to work the hours you want to work while your business runs it’s self? Do you believe that running your own business is hard work or do you believe that it can be done easily and effortlessly?
We have many more complex layers that we care to admit
While some of these elements are present consciously, we sometimes forget that just because we’ve decided that a certain belief is no longer going to be ours, that it just magically erases all the fears and other beliefs that are tied to it. This is not necessarily always the case.
These beliefs can be like a Babushka doll. What appears on the surface is symptomatic of what the core issue is and sometimes, it can take a few layers to be shed in order to get to the real issue. Patience and persistence is key. And if you get to a point when you feel like you’ve done everything you can to make your dream or new belief pattern happen and it’s just not happening as you would like it, that’s when it’s time to ask for some help.
I believe that every role within an organisation is important because quite frankly, if there’s a person allocated to do the work, it has to be important otherwise the job wouldn’t exist.
But which role do you think is the most important? In any business?
When someone asked a colleague of mine many years ago what she does for living, she replied with “I’m just a receptionist”. ‘Just’ a receptionist!???
I stepped in immediately because I know full well that there is no such thing as ‘just‘ a receptionist. What struck me most was that this person felt like she was a “nobody” in the organisation, that her job wasn’t important and that ultimately her role was just to answer phones. And to be honest, this started showing in her attitude toward not only the title but to her work and her interactions with her colleagues and eventually to clients too.
Most people don’t realise it however, your receptionist is perhaps the single most important role in your business. How they represent your company, your staff and yourself is critical to business success. But how do they know that their role is this important? The fact is that most of them don’t know it and that’s because it’s never really been communicated that way.
I’d like to pose these questions:
Is your receptionist just a receptionist?
What do you expect of them?
What is the priority of their role?
Are they achieving those expectations?
Are they exceeding them?
If not, do they understand how important their role is? and
If they don’t understand, how can you convey it to them so that they are able to take more pride in their work and their interactions with their colleagues?
Lastly, I’d like you to consider changing the title “Receptionist” for those uniquely fantastic front of house people who live and breathe what it means to be in the most important role of any organisation – promote them to the title of “Director of First Impressions” and see how their attitude, their work and their ability to make the right impressions for your clients (both internal and external) improve beyond their already outstanding performance.