When you read emails day in day out at work, it can become easy to begin to see these as human interactions. We make them more emotional, even reading them in our own mind in the tone of voice we perceive that person to have written the email.
When you write an email, do you write it with emotion? How do you feel when you write it? When you read it back do you read it in the tone you wrote it?
When you receive an email, do you read it with emotion? Do you read it with your emotion or with the senders emotion?
Here’s the thing. When people write to you, they express their opinions. From their perspective. With their history and experience as their filter.
When you read those emails, you read them from your perspective, with your history and experience as the filter.
Perceptions have the ability to make or break our day.
The trick is to step aside and remind yourself that when people are expressing themselves (their despair, their frustration, their elation) they are doing so from their perspective, in their opinion and in no way is that ever a personal attack or rubbing it in. People are entitled to feel the way they feel. If you can do this, CAPITALS become just letters. Exclamation Marks !!!! become enthusiasm. And bold type becomes a pointer to say “hey, just letting you know that this is important to me.”